Shipping policy
Shipping Policy for KittyLeather.com
At Kitty Leather, we are committed to delivering your orders promptly and securely. Please review our shipping policy below:
Processing Time:
- Orders are processed within 1-3 business days after payment confirmation.
- Custom or made-to-order items may require additional processing time, which will be communicated Via Email after checkout. This can take up too 2 weeks for items not in stock.
Shipping Methods and Costs:
- We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping is available for orders during certain promotions or with promo codes, and some items over $100 (if applicable).
Delivery Time:
- Standard shipping typically takes 5-7 business days within the United States.
- Expedited shipping options are available for faster delivery.
- International shipping times vary depending on the destination and customs processing.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's journey.
Customs and Duties:
- For international orders, customs fees, duties, and taxes may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us at support@kittyleather.com within 7 days of delivery. We will work with the carrier to resolve the issue promptly.
Returns and Exchanges:
- Please refer to our Returns Policy for details on returning or exchanging items.
